Aqua Resort Rules and Regulations

1.          Use of the sauna zone is permitted only for persons over 17 years of age and in good health. By entering the sauna zone, the Guest confirms that their health condition allows them to use this form of recreation.

2.          Access to the saunas is prohibited in particular for persons:

a)    under the influence of alcohol, under the influence of psychoactive substances or other intoxicating agents,

b)   with infectious skin diseases,

c)    with infections,

d)   with viral (e.g. influenza) or bacterial infections,

e)    with tuberculosis,

f)    with conditions involving sudden attacks, such as epilepsy,

g)   during the first three months following a stroke,

h)   with inflammation of the veins,

i)     with disorders of the circulatory system.

IMPORTANT: women during menstruation and pregnant women should not use saunas or steam baths, as this may pose a risk to their health.

3.          Each Guest using the sauna zone must have flip-flops, a towel, or a pareo. The sauna zone is a textile-free area. This means that persons entering this area must remove their swimwear and cover themselves with a towel. Remaining naked in communication areas and relaxation zones is prohibited. Being naked is permitted in sauna cabins and steam baths, provided that intimate areas are covered. Flip-flops and bathrobes must be left outside the sauna or steam bath cabin. For hygiene reasons, the entire body, including the feet, must be placed on a towel in the sauna so that no part of the body comes into direct contact with the wooden surfaces.

4.          Bringing in and using mobile phones and recording devices in the sauna area is prohibited.

5.          Only Facility Personnel may operate the saunas and the equipment located within them.

6.          The use of any personal liquids, emulsions, oils, or other substances in steam baths or saunas is prohibited, as is touching the heat supply installations.

7.          Placing any objects (e.g. towels, pareos) near or on the heater is prohibited.

8.          Bringing in and consuming personal food in the sauna zone is prohibited.

9.          To ensure hygiene, the Guest must take a shower before entering the sauna and after using it. Before entering the sauna, all metal jewellery (e.g. gold, silver) must be removed.

10.      Sauna sessions may be conducted only by authorised persons. Rules for participation in sauna ceremonies, special sessions, and sauna evenings:

a)          sauna ceremony – a treatment in a dry sauna using specially prepared aromatic substances (e.g. oils, concentrates, resins), conducted by a sauna master who distributes steam and warm air throughout the sauna cabin. Participation in a ceremony depends on the order of entry,

b)         special ceremonies – an advanced treatment in a dry sauna or steam bath using specially prepared aromatic substances (oils, concentrates, resins), conducted by a sauna master who distributes steam and warm air throughout the sauna cabin, with the additional use of cosmetic products. The session is subject to an additional fee,

c)          sauna evenings – a type of several-hour sauna ceremony conducted by a sauna master, who ensures the comfort and safety of participants. Sauna evenings are themed; therefore, during the dry sauna ceremony, the sauna master presents stories related to the main theme of the event. Additionally, between steam bath sessions, Guests may use body scrubs and cosmetic products. During sauna evenings, snacks prepared by the Facility Personnel are also available to Guests. Duration of a sauna evening – up to 4 (four) hours. Sauna evenings are events for adults only. Limited number of places; prior reservation is required.

 § 10. RULES FOR USING THE GYM ZONE

1.          Use of the gym is permitted after familiarising oneself with these Regulations.

2.          The gym is open daily from 10:00 a.m. to 9:00 p.m.

3.          The gym is available to hotel Guests as part of the fee paid for their stay and only during the paid hotel day, and to external users after prior payment of the fee specified in the Price List.

4.          The right to use the gym is granted to Guests and individual clients who are at least 17 years of age.

5.          Sports attire and clean indoor sports footwear are required in the gym.

6.          Before starting a workout, the Guest must disinfect their hands using the disinfectant provided.

7.          Bringing in and consuming food and beverages is prohibited, except for water.

8.          The following is prohibited in the gym area:

a)          running (this does not apply to treadmills),

b)         using equipment and training devices in a manner inconsistent with their intended purpose,

c)          bringing in items that pose a risk to users’ health (in particular sharp tools, glass containers, cans, etc.),

d)         entering or remaining in the gym by persons under the influence of alcohol or intoxicating or psychoactive substances,

e)          damaging gym equipment,

f)          littering or contaminating the premises,

g)         smoking tobacco,

h)         bringing in items that obstruct movement within the Facility.

9.          After each use, the Guest must wipe down training equipment using the disposable towels and disinfectant available in the gym.

10.       Guests must use the rooms, devices, and equipment provided in the fitness zone in accordance with their intended purpose. The Operator is not responsible for damage caused by the Guest and attributable to the Guest’s actions, in particular resulting from using equipment in a manner inconsistent with its intended purpose, including contrary to operating instructions or instructions given by Facility Personnel.

11.       Guests are responsible for any damage to training equipment and machines caused by their fault, in particular resulting from the Guest’s failure to familiarise themselves with the operating instructions for the equipment or machines, or from improper use.

§ 1. GENERAL PROVISIONS

1.          The Aquapark facility located at Bosmańska Street 1 in Międzyzdroje is managed by the company operating under the business name HM sp. z o.o., with its registered office in Piaseczno (05-500), at Pawia Street 7, unit 96, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under number KRS 1094353, NIP 1231298655, REGON 361559443, with a share capital of PLN 385,000.00(“Operator”).

2.          The Aquapark Facility is intended for relaxation, entertainment, and recreation for all guests. The purpose of these Terms and Conditions and other regulations governing the use of the Facility is to ensure the safety of people (guests, employees, and other persons) and property, to maintain order and cleanliness within the Facility, and to set out the rights and obligations of the Operator and the Guests, including the rules on liability.

3.          By using the Facility, the Guest confirms that they have read and accepted these Terms and Conditions.

§ 2. DEFINITIONS

For the purposes of these Terms and Conditions and other provisions related to the Aquapark, the following terms have the meanings set out below:

1)         “Guest” – means any person who holds a ticket purchased in accordance with the procedure specified by the Operator or who is otherwise authorised by the Operator to enter the Facility on another basis, excluding construction contractors, subcontractors, and other entities providing specific services to the Operator, as well as any person registered as a guest of the Aqua Resort hotel and using the Facility;

2)         “Facility Regulations” – means these Terms and Conditions, available on the Facility premises and on the Facility’s website;

3)         “Operator” – means the company operating under the business name HM sp. z o.o., with its registered office in Piaseczno.

4)         “Price List” – means a document setting out, inter alia, admission ticket prices, special offers, and the prices of certain additional services, available at the ticket offices and on the Facility’s website;

5)         “Facility Staff”, “Personnel” – means employees, representatives of the Operator, the Operator’s management, and other members of the Facility staff;

6)         “Aquapark Facility” or “Facility” – means the facility located at Bosmańska Street 1 in Międzyzdroje, including the building and the adjacent outdoor areas (including the car park).

7)         “Zone” – means the water recreation zone, the sauna zone, the fitness and gym zone, and the wellness & spa zone.

§ 3. GENERAL RULES FOR USING THE FACILITY

1.          The Facility is open daily from 8.00 to 22.00 during the summer season, i.e. from June to September, and from 11.00 to 21.00 during the winter season, i.e. from October to May, except in the event of breakdowns or maintenance and repair closures.

2.          Information about any change to the Facility’s opening hours will be posted at the ticket offices.

3.          In justified circumstances, the Facility Personnel may temporarily restrict access to the Facility, for example if the maximum number of persons using the Facility is exceeded.

4.          Before entering and using the Facility, each person must read these Terms and Conditions and comply with them throughout their stay on the Facility premises. Each Guest must also comply with:

a)              prohibitions and requirements shown on information boards or signs placed on the Facility premises,

b)             instructions and orders of the Facility Personnel intended to ensure safety and order on the Facility premises, including instructions given by on-duty lifeguards,

c)              generally applicable provisions of law. Guests must also comply with supplementary regulations concerning the use of individual zones, infrastructure, and attractions (swimming pools, slides, saunas, SPA, gym zone, fitness zone, etc.).

5.          If there are any doubts regarding these Terms and Conditions or the use of any zones, attractions, or services of the Facility, the Guest should contact the Facility Personnel.

§ 4. PAYMENT RULES

1.          To use the services of the Facility, the Guest must purchase a ticket, hold a valid pass, or be a registered guest of the Aqua Resort hotel. Tickets may be purchased at the ticket offices located in the main hall of the Facility on the ground floor and the second floor. Information on the availability of individual zones and attractions is displayed at the ticket offices.

2.          Opening hours are set out in the current offer of the Facility. The last entry to a given zone is possible no later than 40 minutes before its closing time. The closing time of a given zone marks the time by which the Guest must leave that zone via the exit ticket offices or self-service terminals. The Guest must proceed to the changing room area 20 minutes before the closing time of the zone they are using.

3.          The fee for the selected offer is charged in advance before entering a given zone, in accordance with the applicable Price List. If the declared duration of stay is exceeded, the Guest must pay an additional fee in accordance with the applicable Price List.

4.          The time spent in the Facility is calculated from the moment the transponder is activated and ends when the Guest returns the transponder at the exit gates when leaving the Facility.

5.          The Guest must keep the receipt or other proof of ticket purchase from the moment it is issued at the ticket office until leaving the Facility.

6.          After payment, the Guest receives a transponder (data carrier), which serves as a lock for the clothing locker. The transponder also allows the Guest to use additional attractions and services. By using additional attractions or services, the Guest accepts their price and agrees to pay for them by placing the transponder against the appropriate terminal. After finishing using the Facility, the Guest must pay the amount recorded on their transponder. Each transponder has an internal limit of funds available for use. For an adult, the limit is PLN 500; for children and young people aged 13 to 18, the limit is PLN 150. The Guest must take proper care of the transponder received upon entry and use it only for its intended purpose as set out in the Regulations.

7.          The Guest must fasten the transponder (data carrier) to their wrist in a way that prevents its loss and wear it in this manner for the entire duration of their stay on the Facility premises. The Guest must present the transponder at any request of the Facility Personnel.

8.          Information terminals located on the Facility premises allow the Guest to check the current spending limit on the given transponder.

9.          Any loss of a transponder must be reported immediately to the Facility Personnel. If a transponder is lost, a fee equal to the Guest’s actual outstanding balance will be charged, which may be determined on the basis of the receipt issued or other proof of ticket purchase. If it is not possible to verify the actual outstanding balance of the Guest, a fee equal to the maximum spending limit on the transponder applicable to the current offer and age category will be charged, increased by the cost of the lost transponder (PLN 80).

10.      The transfer of a transponder to third parties is prohibited. If a transponder is made available to a third party, the Guest must pay for all services recorded on the transponder as if they had been used personally.

11.      Payments for Wellness & Spa services purchased within the Facility, sauna sessions, catering services, and additional charges for exceeding the time limit are settled upon leaving the Facility, after the transponder has been returned.

§ 5. RULES FOR USING LOCKERS

1.          These Regulations set out the rules for using:

a)          lockers located in the changing room area of the Facility, not covered by monitoring, intended for storing personal items of low value,

b)         deposit lockers located outside the changing rooms, covered by continuous monitoring, intended for storing valuables.

2.          Lockers and deposit lockers located in the Facility are secured using a transponder (issued at the Facility reception).

3.          Before using the services and attractions offered in the Zones, the Guest must change into appropriate swimwear and pool footwear and leave their other clothing, footwear, and belongings in a locker, which must be properly and securely locked by placing the transponder against it.

4.          All personal items must be stored in lockers strictly in accordance with the rules set out below.

5.          Lockers and deposit lockers are the only places on the Facility premises intended for storing belongings. The Operator is not responsible for items left by the Guest outside a locker or deposit locker, subject to the rules set out below.

6.          Only items necessary for using the Facility may be stored in lockers, i.e. spare clothing, toiletries of average value, a towel, footwear of average value, etc. The Operator states that lockers in the changing room area are not intended for storing valuables and do not have security features that ensure the protection of valuable items.

7.          Before leaving the changing room area, the Guest must check that the locker has been properly locked using the transponder. The Guest must exercise due care when locking the locker after placing their belongings inside; otherwise, the Facility Operator is not responsible for their loss or damage. If a locker does not function properly, the Guest must immediately inform the Facility Personnel; otherwise, the Facility Operator is not responsible for the loss or damage of items left inside.

8.          All valuables (such as a phone, watch, cash, jewellery, documents, etc.) should be stored in deposit lockers located within the individual Zones of the Facility and covered by continuous monitoring. The Facility Operator states that deposit lockers are the only places on the Facility premises that provide sufficient security for storing valuables. If valuables are left outside a deposit locker, including in a standard locker, the Facility Operator is not responsible for their loss or damage.

9.          After placing valuables in a deposit locker, the Guest must check that the deposit locker has been properly locked. The Guest must exercise due care when locking the deposit locker after placing their belongings inside; otherwise, the Facility Operator is not responsible for items left in the deposit locker. If a deposit locker does not function properly, the Guest must immediately inform the Facility Personnel; otherwise, the Facility Operator is not responsible for items left in the deposit locker.

10.      After finishing using the Facility’s services, the locker and the deposit locker must be emptied and left open. The Facility Operator is not responsible for the loss or damage of items left in lockers or deposit lockers after the Guest has finished using the Facility’s services.

§ 6. GUEST RESPONSIBILITIES AND OBLIGATIONS

1.          Before entering the Facility premises, the Guest must read these Regulations and undertakes to comply with them.

2.          Each Zone, as well as the attractions and devices located on the Facility premises, has its own instructions and rules of use, which are made available within the Facility or displayed in a visible place near the relevant Zone, attraction, or device.

3.          The following persons are not allowed to enter the Facility premises:

a)          persons whose behaviour indicates that they are under the influence of alcohol, drugs, psychoactive substances, or other intoxicating agents,

b)         persons disturbing public order, violating accepted standards of conduct, or posing a risk to themselves or others,

c)          persons behaving aggressively,

d)         persons under 13 years of age, unless under the supervision of a parent or another legal guardian,

e)          persons with open wounds or skin infections,

f)          persons whose behaviour poses a threat to their surroundings,

g)         persons whose level of personal hygiene does not meet generally accepted standards.

4.          The Facility Personnel are entitled to require the persons referred to in paragraph 3 above to leave the Facility immediately, without any right to claim a refund of the ticket price.

5.          Guests are prohibited from creating situations that endanger the safety of other users, engaging in obscene, vulgar, or offensive behaviour towards other Guests or Facility Personnel, or disrupting organised activities and sports events.

6.          Guests must also comply with these Regulations, prohibitions and requirements set out on boards and signs placed on the Facility premises, safety rules, and instructions of the Facility Personnel. In the event of failure to comply with the rules referred to in the previous sentence, the Facility Personnel are entitled to require the Guest to leave the Facility immediately, without any right to claim a refund of the ticket price.

7.          Failure to comply with these Regulations, internal instructions, prohibitions and requirements, and safety rules may lead to accidents and may result in liability as provided for in these Regulations and in generally applicable law.

8.          Before using attractions in the water zone, sauna and spa zone, gym zone, and fitness zone, the Guest must take a shower using cleansing products (also after using the toilet) and disinfect their feet using the dedicated disinfection devices located on the Facility premises.

9.          Persons using the water zone must change into tight-fitting swimwear. For women, this means a one-piece or two-piece swimsuit; for men, swim shorts or swim briefs with a maximum length to mid-thigh. Entering the water in other clothing is not permitted, in particular in underwear, cycling shorts, gym shorts, or clothing that does not cover intimate body parts.

10.      Children up to 3 years of age and other persons using diapers during their stay at the Facility must wear special swimming diapers designed for bathing.

11.      All Guests are prohibited from engaging in activities that may endanger safety, peace, or order. These include, in particular:

a)          using services and attractions after consuming alcohol, intoxicating substances, or other substances with similar effects, as well as bringing such substances onto the Facility premises,

b)         consuming alcohol outside designated catering areas on the Facility premises,

c)          bringing personal food and beverages onto the Facility premises,

d)         bringing food storage devices, in particular portable coolers,

e)          smoking tobacco or e-cigarettes, except in designated areas,

f)          bringing animals onto the Facility premises,

g)         remaining in areas closed to the public,

h)         bringing any dangerous items onto the Facility premises, in particular glass containers, knives, and other sharp objects,

i)           running,

j)           polluting the water in any way,

k)         using the Facility’s equipment and furnishings for purposes other than those intended; in the event of improper use, damage, or removal of equipment from its designated place, the Guest is responsible for the resulting damage,

l)           engaging in behaviour that may cause embarrassment to others, in particular sexual activity or other conduct that may be considered indecent,

m)       moving or placing loungers in a way that disrupts movement within the Facility premises, in particular by blocking emergency exits,

n)         triggering false alarms.

12.      Persons who, due to physical or mental disability, are not self-reliant or require supervision may remain on the Facility premises only in the presence of an adult guardian. This rule also applies to persons suffering from fainting, cramps, or epilepsy, as well as persons with cardiovascular diseases or other conditions that may pose a risk to their safety.

13.      Persons present on the Facility premises who disturb public order, violate accepted standards of conduct and social coexistence—including those posing a threat to other persons on the Facility premises—or who fail to comply with these Regulations, other regulations applicable at the Facility, or instructions of the Lifeguard Service or Facility Personnel, may be removed from the Facility without the right to a refund of previously paid fees or other charges, with the obligation to settle any incurred liabilities, regardless of whether the matter is referred for judicial proceedings. If necessary, the Facility Personnel may call security services or the Police.

14.      The Guest must use all devices and equipment of the Facility with due care, in accordance with their intended purpose and these Regulations.

15.      The Guest must hand over to the Facility Personnel all found items and objects that do not belong to them.

16.      The Guest must immediately inform the Facility Personnel of any situations that pose a risk to persons staying at the Facility.

17.      The Guest should be aware that there is a risk of slipping on the Facility premises, in particular in areas near swimming pools and on water slides. For these reasons, the use of anti-slip footwear when moving around the Facility and exercising particular caution is recommended.

18.      Using the outdoor pool in adverse weather conditions (e.g. storms, strong winds, heavy rain, hail, or other atmospheric phenomena) is prohibited.

19.      The water, sauna, spa, and fitness zones must be vacated no later than 20 minutes before the closing time of the relevant zone, regardless of the time of entry, and Guests must proceed to the changing rooms.

20.      Complaints/requests/opinions must be submitted by email via the contact form available on the website www.aqua-resort.pl response will be provided within 14 (fourteen) days from the date the complaint/request/opinion is received.

§ 7. RIGHTS OF THE FACILITY OPERATOR

1.          The Facility Operator or Facility Staff have the right to refuse entry to the Facility or require persons who fail to comply with these Regulations to leave the Facility.

2.          For reasons of safety and Guest comfort, persons who repeatedly violate the provisions of these Regulations or other instructions may be subject to a temporary or permanent ban from entering the Facility.

3.          In the event of a serious breach of these Regulations, Facility security staff are entitled, within the limits of applicable law, to take measures provided for in the Act of 22 August 1997 on the Protection of Persons and Property in order to ensure safety. If a person is detained by Facility security staff in accordance with applicable regulations, that person will be immediately handed over to the police.

4.          Facility Personnel exercise the so-called host’s rights of the Facility. Persons present on the Facility premises must comply with the instructions and orders of the Facility Personnel.

5.          The Facility, excluding sanitary areas (changing rooms and toilets), is monitored for the purpose of improving Guest safety. By entering the Facility premises, the Guest consents to monitoring during their stay at the Facility and to the use of such recordings in the event of disputes. Monitoring is conducted in a manner that does not infringe the personal rights or dignity of the Guest and may be made available to authorities and institutions pursuant to generally applicable law.

6.          Camera recordings are stored at the Facility and may be used to ensure safety at the Facility, including to hold persons who fail to comply with the applicable rules and Regulations accountable. The Facility Operator is the controller of the recordings. The Facility user has the right to access recordings to the extent relating to their image.

§ 8. RULES FOR USING THE WATER ZONE

1.          The water zone of the Facility includes swimming pools (a recreational pool and an outdoor pool with a bar), water playgrounds, paddling pools, and jacuzzis.

2.          The following sound signals used by lifeguards apply in the water zone:

a)          a series of short sound signals (whistle) – ALARM – a call for all users to immediately leave the pool basin and follow further instructions of the lifeguards or Facility Personnel,

b)         a long sound signal (whistle) – end of Facility operation – an order to leave the water immediately,

c)          a short sound signal (whistle) – an order to pay attention to a lifeguard’s announcement.

3.          All pool basins and water attractions are under the supervision of the Facility’s lifeguards. Parents or legal guardians are responsible for the direct supervision and care of children.

4.          The following is prohibited:

a)          jumping into pools,

b)         hanging on ladders, bars, ropes, devices, or elements of the Facility’s equipment not intended for this purpose,

c)          pushing or throwing other persons into the pool,

d)         bringing baby strollers into the pool hall; strollers must be left in the main changing room in the designated area,

e)          staying in the pool or outdoor tubs during atmospheric discharges,

f)          entering the water against lifeguards’ instructions, in the absence of lifeguard supervision, or during rescue operations.

5.          Guests using auxiliary swimming equipment or water recreation equipment must return it to the designated place after use.

6.          Persons who damage equipment or devices located on the Facility premises are financially liable for the damage caused. Parents or legal guardians are responsible for damage caused by minors.

7.          Water slides may be used only by healthy persons who are fully physically fit and able to swim.

8.          The Guest must use water slides and pool basins in accordance with their instructions, these Regulations, and solely for their intended purpose.

9.          Water slides are sports equipment, and their use involves specific risks related to physical activity, which the Guest accepts by deciding to use the slides. Accordingly, there is a risk of bodily injury or harm, even when using equipment that is tested and maintained in accordance with applicable standards and when following the instructions displayed on information boards.

10.      Guests must comply with safety instructions and information posted on information boards.

11.      The use of slides by persons whose height or body weight does not fall within the limits specified on information boards, or contrary to instructions given by Facility Personnel, is prohibited and may result in an accident.

12.      A slide may be used by the next Guest only after the previous Guest has cleared the slide area.

13.      Guests must leave the slide exit area immediately after completing the slide.

14.      In the slide and pool basin areas, children under 13 years of age must remain under the constant supervision of a parent or legal guardian.

15.      Guests using water slides must ensure that they do not create situations posing a risk to themselves or other Guests using the slides; in particular, the following is prohibited:

a)          adopting a sliding position other than that indicated in the instructions,

b)         turning forwards or backwards during the slide,

c)          sliding together with other Guests at the same time,

d)         stopping in the sliding area or slide exit area,

e)          climbing up the slide from the bottom,

f)          standing inside the slide,

g)         running on the stairs leading to the slide,

h)         sliding while wearing jewellery, watches of any kind, necklaces, or video recording cameras.

16.      Before using the attractions, Guests are advised to remove prescription glasses, swimming goggles, diving masks, watches, chains, earrings, and similar items that may cause cuts or other injuries or damage the slide, and to leave them in lockers or deposit lockers.

17.      Wearing glasses or contact lenses is at the Guest’s own risk. If prescription glasses are worn on the Facility premises, they must be secured in a way that prevents them from falling off.

§ 9. RULES FOR USING THE SAUNA ZONE

1.          Use of the sauna zone is permitted only for persons over 17 years of age and in good health. By entering the sauna zone, the Guest confirms that their health condition allows them to use this form of recreation.

2.          Access to the saunas is prohibited in particular for persons:

a)    under the influence of alcohol, under the influence of psychoactive substances or other intoxicating agents,

b)   with infectious skin diseases,

c)    with infections,

d)   with viral (e.g. influenza) or bacterial infections,

e)    with tuberculosis,

f)    with conditions involving sudden attacks, such as epilepsy,

g)   during the first three months following a stroke,

h)   with inflammation of the veins,

i)     with disorders of the circulatory system.

IMPORTANT: women during menstruation and pregnant women should not use saunas or steam baths, as this may pose a risk to their health.

3.          Each Guest using the sauna zone must have flip-flops, a towel, or a pareo. The sauna zone is a textile-free area. This means that persons entering this area must remove their swimwear and cover themselves with a towel. Remaining naked in communication areas and relaxation zones is prohibited. Being naked is permitted in sauna cabins and steam baths, provided that intimate areas are covered. Flip-flops and bathrobes must be left outside the sauna or steam bath cabin. For hygiene reasons, the entire body, including the feet, must be placed on a towel in the sauna so that no part of the body comes into direct contact with the wooden surfaces.

4.          Bringing in and using mobile phones and recording devices in the sauna area is prohibited.

5.          Only Facility Personnel may operate the saunas and the equipment located within them.

6.          The use of any personal liquids, emulsions, oils, or other substances in steam baths or saunas is prohibited, as is touching the heat supply installations.

7.          Placing any objects (e.g. towels, pareos) near or on the heater is prohibited.

8.          Bringing in and consuming personal food in the sauna zone is prohibited.

9.          To ensure hygiene, the Guest must take a shower before entering the sauna and after using it. Before entering the sauna, all metal jewellery (e.g. gold, silver) must be removed.

10.      Sauna sessions may be conducted only by authorised persons. Rules for participation in sauna ceremonies, special sessions, and sauna evenings:

a)          sauna ceremony – a treatment in a dry sauna using specially prepared aromatic substances (e.g. oils, concentrates, resins), conducted by a sauna master who distributes steam and warm air throughout the sauna cabin. Participation in a ceremony depends on the order of entry,

b)         special ceremonies – an advanced treatment in a dry sauna or steam bath using specially prepared aromatic substances (oils, concentrates, resins), conducted by a sauna master who distributes steam and warm air throughout the sauna cabin, with the additional use of cosmetic products. The session is subject to an additional fee,

c)          sauna evenings – a type of several-hour sauna ceremony conducted by a sauna master, who ensures the comfort and safety of participants. Sauna evenings are themed; therefore, during the dry sauna ceremony, the sauna master presents stories related to the main theme of the event. Additionally, between steam bath sessions, Guests may use body scrubs and cosmetic products. During sauna evenings, snacks prepared by the Facility Personnel are also available to Guests. Duration of a sauna evening – up to 4 (four) hours. Sauna evenings are events for adults only. Limited number of places; prior reservation is required.

§ 10. RULES FOR USING THE GYM ZONE

1.          Use of the gym is permitted after familiarising oneself with these Regulations.

2.          The gym is open daily from 10:00 a.m. to 9:00 p.m.

3.          The gym is available to hotel Guests as part of the fee paid for their stay and only during the paid hotel day, and to external users after prior payment of the fee specified in the Price List.

4.          The right to use the gym is granted to Guests and individual clients who are at least 17 years of age.

5.          Sports attire and clean indoor sports footwear are required in the gym.

6.          Before starting a workout, the Guest must disinfect their hands using the disinfectant provided.

7.          Bringing in and consuming food and beverages is prohibited, except for water.

8.          The following is prohibited in the gym area:

a)          running (this does not apply to treadmills),

b)         using equipment and training devices in a manner inconsistent with their intended purpose,

c)          bringing in items that pose a risk to users’ health (in particular sharp tools, glass containers, cans, etc.),

d)         entering or remaining in the gym by persons under the influence of alcohol or intoxicating or psychoactive substances,

e)          damaging gym equipment,

f)          littering or contaminating the premises,

g)         smoking tobacco,

h)         bringing in items that obstruct movement within the Facility.

9.          After each use, the Guest must wipe down training equipment using the disposable towels and disinfectant available in the gym.

10.       Guests must use the rooms, devices, and equipment provided in the fitness zone in accordance with their intended purpose. The Operator is not responsible for damage caused by the Guest and attributable to the Guest’s actions, in particular resulting from using equipment in a manner inconsistent with its intended purpose, including contrary to operating instructions or instructions given by Facility Personnel.

11.       Guests are responsible for any damage to training equipment and machines caused by their fault, in particular resulting from the Guest’s failure to familiarise themselves with the operating instructions for the equipment or machines, or from improper use.

§ 11. RULES FOR USING THE FITNESS ZONE

1. The Fitness Zone (group classes) is an integral part of the Aquapark Facility, and the provisions of the General Facility Regulations as well as these Regulations apply to it.

2. Group classes are held in accordance with the approved schedule.

3. The fitness zone may be used by persons who are at least 17 years of age, hold a valid admission ticket or pass, and have familiarised themselves with these Regulations.

4. Persons participating in group classes declare that they have no health contraindications to performing physical exercise and participate at their own risk. Persons with health issues should consult a doctor before starting exercise.

5. A strict prohibition applies in the fitness zone on smoking tobacco or electronic cigarettes, consuming alcohol, using intoxicating substances or drugs, and selling any pharmaceuticals. Persons who fail to comply with the above provisions may be required to leave the Facility; in such cases, they are not entitled to claim a refund for the purchased ticket or pass.

6. Persons exercising during organised classes bear full responsibility for any damage caused by them in the fitness rooms. For any damage to property located in the fitness rooms and for any intentional actions to the detriment of the fitness zone, the Client shall be legally and financially liable.

7. Entry to organised classes is permitted only in appropriate, complete sports attire and clean, changed sports footwear.

8. The instructor has the right to refuse entry to classes to persons without appropriate sports attire, in particular clean, changed sports footwear.

9. Entry to the fitness zone is granted on the basis of an ESOK transponder.

10. A class reservation system applies in the fitness zone.

11. Persons holding a ticket or pass who have reserved a place in selected fitness classes must report to reception no later than 10 minutes before the class begins. If a person fails to report to reception, their reservation will be forfeited in favour of a waiting person.

12. A reserved class may be cancelled no later than 4 hours before the scheduled start time, and in the case of morning and late-morning classes, by 8:00 p.m. on the preceding day.

13. The Facility Staff reserve the right to change the date or instructor of a given class, as well as to cancel scheduled classes (with appropriate advance notice).

§ 12. RULES FOR USING THE SPA ZONE

1.          Before using the spa zone, each Guest should familiarise themselves with the regulations available at the reception. Use of the services constitutes acceptance of these Regulations.

2.          Guests are advised to book treatments several days in advance.

3.          Guests are advised to arrive at least 10 minutes before the scheduled start of the treatment. If a Guest arrives late, the treatment may be shortened without any reduction in price. In the event of late arrival, the Facility Personnel have the right to refuse to perform the treatment.

4.          To book a treatment, the Guest must provide their first and last name, room number, or contact telephone number.

5.          The SPA zone is intended for relaxation and rest. For this reason, silence must be observed in the SPA zone and the use of mobile phones is prohibited.

6.          If a Guest wishes to cancel or change a treatment appointment, the Spa Reception must be informed.

7.          Use of SPA zone services requires prior completion and signing of a health questionnaire. This is equivalent to the Guest declaring that they have no health contraindications to the treatment and that they have read and accepted the terms of these Regulations. If any contraindications to a treatment are identified, the Facility Personnel may refuse to perform the treatment.

8.          The Operator reserves the right to refuse entry to persons under the influence of alcohol, psychoactive substances, or other intoxicating agents, and to interrupt a treatment in the event of inappropriate behaviour by the Guest.

9.          Guests using SPA zone services settle payment for the services directly at the SPA Reception immediately after the treatment has been completed.

Preamble  

Having regard to the United Nations Guiding Principles on Business and Human Rights, and recognising the important role of business in ensuring respect for children's rights, in particular their right to protection of their dignity and freedom from all forms of harm, Bel Mare and Aqua Resort Międzyzdroje adopts this document as a model set of principles and procedures for cases where there is a suspicion that a child staying at the property is being harmed, and for preventing such risks. 

Our child protection policy at the property will be implemented through the following principles.

• Bel Mare and Aqua Resort Międzyzdroje conducts its operations with the utmost respect for human rights, in particular the rights of children as persons especially vulnerable to harm. 
• Bel Mare and Aqua Resort Międzyzdroje recognises its role in conducting business in a socially responsible manner and in promoting positive social attitudes. 
• Bel Mare and Aqua Resort Międzyzdroje emphasises, in particular, the importance of the legal and social duty to notify law enforcement authorities whenever there is a suspicion that an offence has been committed against a child, and undertakes to train its staff accordingly. 
• Bel Mare and Aqua Resort Międzyzdroje undertakes to educate staff about circumstances indicating that a child staying at the property may be suffering harm and about how to respond quickly and appropriately in such situations. 
• One effective way of preventing harm to children is to establish the identity of any child staying at the property and the child's relationship with the adult with whom they are staying. Staff shall take all possible steps to establish the child's identity and their relationship with the adult with whom they are staying at the property.  

Procedure where harm to a child is suspected

1. Whenever possible, the child's identity and their relationship with the adult with whom they are staying at the property must be established.

2. In unusual and/or suspicious situations indicating a possible risk of harm to a child, the identification check must be carried out by a reception staff member. Examples of situations that may give rise to suspicion are set out in Appendix 1.

they are staying at the property:

• ask about the child's identity and their relationship with the person with whom they arrived at or are staying at the property1. For this purpose, the adult may be asked to present the child's identity document or another document confirming that the adult is authorised to care for the child while at the property. Examples of such documents are listed in the footnote below. If no identity document is available, the child's details (first name, surname, address, PESEL number) may be requested2.
• If there are no documents showing the family relationship between the child and the adult, both the adult and the child must be asked about their relationship. A sample conversation guide for speaking with an adult and a child is provided in Appendix 2.
• If the adult is neither the child's parent nor legal guardian, they must be asked whether they have a document confirming the parents' consent for the adult and child to travel together (e.g. a written declaration)3.
• If the adult does not have a parental consent document, they must be asked for the parents'/legal guardians' telephone number so that the parents/legal guardians can be contacted to confirm that the child is staying at the property with a third-party adult with their knowledge and consent.
• If the adult resists presenting the child's document and/or explaining their relationship, it should be explained that the procedure is intended to ensure the safety of children staying at Bel Mare and Aqua Resort Międzyzdroje and was developed in consultation with non-governmental organisations active in this field.
• Once the matter has been satisfactorily clarified, the adult should be thanked for the time taken to confirm that the child is being properly cared for, and it should be reiterated that the purpose of the procedure is to ensure children's safety.
• If the conversation does not dispel concerns about the adult and their possible intention to harm the child, the supervisor and security staff (if present at the property at the time) must be discreetly notified. To avoid arousing suspicion, staff may, for example, say that they need to use equipment in the back office and ask the adult to wait with the child in the lobby, restaurant or another area.
• From the moment the first concerns arise, both the child and the adult must remain under continuous staff observation and must not be left alone together.
• The supervisor who has been notified of the situation decides whether to contact the police or, if there is any doubt, takes over the conversation with the adult under suspicion to obtain further explanations.
• If the conversation confirms the suspicion that an offence against the child has been attempted or committed, the supervisor notifies the police. The procedure for circumstances indicating harm to a child must then be followed.  
•  If unusual and/or suspicious situations are witnessed by staff from other departments [of the property/hotel/hotel chain], e.g. cleaning staff, housekeeping staff, bar and restaurant staff, wellness area staff, security staff, etc., they must immediately notify their supervisor, who will decide on the appropriate action. 
• Depending on the situation and location, the supervisor assesses the extent to which the suspicion of harm to a child is justified. For this purpose, the supervisor selects appropriate measures to clarify the situation or decides to intervene and notifies the police. 

PROCEDURE IN CIRCUMSTANCES INDICATING HARM TO A CHILD

1. Where there are reasonable grounds to suspect that a child staying at the property is being harmed, the police must be notified immediately by calling 112 and describing the circumstances of the incident. Depending on how the situation develops and the circumstances, the call should be made by the person who directly witnessed the incident (staff member/supervisor). If a staff member makes the notification, they must also inform their supervisor of the incident.

2. There are reasonable grounds to suspect harm to a child where:

• the child has disclosed to a staff member at the property that they are being harmed, 
• a staff member has witnessed the harm, 
• the child shows signs of harm (e.g. scratches, bruising) and, when asked, gives inconsistent and/or confused answers and/or becomes embarrassed, or there are other circumstances that may indicate harm, e.g. child sexual abuse material is found in an adult's room.

3. In such a situation, the child and the person suspected of harming the child must be prevented from leaving the property. 

4. In justified cases, the suspected person may be detained by way of a citizen's arrest4. In such a case, until the police arrive, the person must be kept under the supervision of two staff members in a separate room out of sight of other guests.

5. The child's safety must be ensured in all cases. The child should remain in the care of a staff member until the police arrive. 

6. Where there are reasonable grounds to suspect that an offence has been committed involving contact between the child and biological material from the offender (semen, saliva, skin cells), every effort should be made to prevent the child from washing, eating or drinking until the police arrive. 

7. After the child has been taken into police care, CCTV recordings and other relevant evidence (e.g. documents) relating to the incident must be secured and, at the

1 request of the authorities, copies must be sent by registered post or delivered in person to the prosecutor or police. 

2. After the intervention, the incident must be recorded in the incident log or another document designated for this purpose.

Employment of persons to work with children

1. All persons working with children must not pose a risk to them; this means, among other things, that their employment history should give no indication that they have harmed a child in the past. 

2. Every person employed by Bel Mare and Aqua Resort Międzyzdroje to perform work involving the education, leisure activities or care of children must be checked against the Polish Register of Sex Offenders (Rejestr Sprawców Przestępstw na Tle Seksualnym). The check is carried out by printing the person's search result from the restricted-access section of the Register; the printout is then placed in the personnel file of the person checked. The check must be repeated annually. The personal data required to check a person against the Register are listed in Appendix 3. 

3. All staff employed to work with children, including persons who may potentially come into contact with children, should submit a declaration that they have no criminal convictions and that no proceedings for offences against children are pending against them – Appendix 4.

Glossary: 

For the purposes of this document, the following terms have the meanings set out below: 

• A child is any person under the age of 18.
• A third-party adult is any person over the age of 18 who is neither the child's parent nor legal guardian. 
• Harm to a child means the commission of a criminal offence against the child.

Offence against a child – children may be victims of all offences that can also be committed against adults, as well as offences that can only be committed against children (e.g. sexual abuse under Art. 200 of the Polish Criminal Code). Due to the nature of tourist accommodation, where it is easy to create opportunities for isolation, the offences most likely to occur on the premises are offences against sexual freedom and decency, in particular rape (Art. 197 of the Polish Criminal Code), sexual exploitation of a person's mental incapacity or helplessness (Art. 198 of the Polish Criminal Code), sexual exploitation of a relationship of dependence or a critical situation (Art. 199 of the Polish Criminal Code), sexual abuse of a person under 15 years of age (Art. 200 of the Polish Criminal Code), and grooming (enticement of a minor using means of remote communication – Art. 200a of the Polish Criminal Code).

5. A staff member employed to work with children who must be checked against the Register of Sex Offenders means any person engaged to perform such duties, including a person engaged under a civil-law contract, an intern, trainee or volunteer, regardless of that person's nationality or age.

Appendix 1: Examples of situations that may give rise to suspicion or indicate harm to a child

IMPORTANT! The presence of one or more of the following indicators does not automatically mean that a minor is being abused. It is important to remain vigilant and pay attention to situations that may give cause for concern. A relationship between an adult and a child that does not appear relaxed and caring should also be regarded as a cause for concern.

RECEPTION - read the entire text of the regulations here

Appendix 2: Sample conversation guide for speaking with an adult and a child during identification checks

When speaking with an adult, remain calm, polite
and patient. 

At the beginning of the conversation, it is advisable to inform the adult that at Bel Mare and Aqua Resort Międzyzdroje, child protection procedures are in place and staff may therefore ask additional questions to verify the child's details or the child's relationship with the adult.  

There may be situations in which the adult feels uncomfortable, objects or expresses dissatisfaction. This DOES NOT NECESSARILY mean that they are a potential offender. 

Example of a conversation with a guest:

“Our property/hotel has child protection procedures in place. For this reason, at check-in we ask to see the identity documents of all persons being registered as guests. Does the child have an identity document with them?” (school ID card, passport or other document).

If the child has no document, or if after checking it there is no certainty that the adult is the child's legal guardian, the following questions may be asked to clarify the situation:

• What is the child's name and how old are they?
• Are you the child's legal guardian? Or are you related to the child? Do you have a document authorising you to care for the child? 
• Do you have written confirmation from the child's guardians that the child is in your care? 
• Do you have the child's guardians' telephone number so that we can confirm this with them?
• What is the purpose of your trip with the child?

Example of a conversation with the child: 

• What's your name and how old are you? Where do you live?
• Who is the person you came here with/are staying here with/are travelling with?
• Do you know this person well?
• Where are your parents? We would like to contact them – do you have their phone number?

If the adult answers on the child's behalf, explain that we would like to speak with the child. If the adult obstructs contact with the child, we may point out that if the child's identity cannot be established, we will have to notify the police.

Privacy notice on the processing of personal data (GDPR)

Pursuant to Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), we hereby inform you that:

1. Data Controller

The controller of your personal data is Hotels Management Prestige PM spółka z ograniczoną odpowiedzialnością spółka komandytowa, with its registered office in Piaseczno (05-500), ul. Pawia 7, unit 96, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000557562, NIP: 1231298655, REGON: 361559443.

Contact details:

Bel Mare Resort

ul. Bursztynowa 1, 72-500 Międzyzdroje

Tel. +48 91 885 89 00

Email: biuro@hotelbelmare.pl

2. Purposes and legal bases for processing

Your personal data will be processed for the following purposes:

• entering into and performing a contract for hotel services and processing the reservation – pursuant to Art. 6(1)(b) GDPR;
• compliance with legal obligations, in particular tax and accounting obligations – pursuant to Art. 6(1)(c) GDPR;
• communicating with customers, responding to enquiries and handling correspondence – pursuant to Art. 6(1)(b) or (f) GDPR;
• establishing, pursuing or defending legal claims – pursuant to Art. 6(1)(f) GDPR, i.e. on the basis of the Controller's legitimate interests;
• sending commercial or marketing information – only where the relevant consent has been given, pursuant to Art. 6(1)(a) GDPR.

3. Recipients of personal data

Recipients of the data may include entities providing the Controller with services necessary for its business operations, in particular IT service providers, payment service providers, providers of accounting, legal, postal and courier services, as well as other entities to which the Controller is required to disclose the data by law.

4. Data retention period

Personal data will be retained for:

• the period necessary to perform the contract;
• the period required by law, in particular tax and accounting legislation;
• until any claims become time-barred;
• where data are processed on the basis of consent – until that consent is withdrawn.

5. Rights of the data subject

You have the following rights:

• right of access to your personal data;
• right to rectification;
• right to erasure in the cases provided for by law;
• right to restriction of processing;
• right to data portability;
• right to object to processing based on the Controller's legitimate interests;
• right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before its withdrawal.

6. Right to lodge a complaint

The data subject has the right to lodge a complaint with the President of the Personal Data Protection Office if they consider that the processing of their personal data infringes the GDPR.

7. Voluntary provision of data

Providing personal data is voluntary; however, it may be necessary to enter into and perform the contract, process the reservation or respond to an enquiry. Failure to provide the required data may make it impossible to carry out these activities.

8. Automated decision-making

The Controller does not make decisions concerning you by automated means, including profiling, unless you are separately informed of this in accordance with applicable law.

^{1. Under the Child Protection Procedures, a guest staying at the property with a child is required to have a document showing that, as an adult, they are authorised to care for the child (e.g. the child's identity document showing the family relationship, a civil status certificate, a court order, a parent's notarised consent for the person to travel with the child, or a consent form signed by the child's parent stating the child's details, home address, the parent's telephone number and the identity document number/PESEL number of the person to whom the parent has entrusted the care of the child).}  

^{2. If the guest refuses to provide the child's details, it may also be pointed out that the child/the child's parents share liability, together with the person who booked the accommodation, for any damage caused at the property.}

^{3. In some places, parents are required to prepare a document confirming that they consent to their child travelling with a person who is not the child's legal guardian. Asking for such a document is intended to make the guest aware that having no information whatsoever about their relationship with the child they are checking in with is not normal or something that should be taken for granted. It also gives the staff member grounds to ask further questions to determine whether the child is being harmed in the circumstances. The property may also prepare its own template declaration and inform guests that this document is required when they check in with children for whom they are not the parent/legal guardian. Any such document should be reviewed for compliance with the GDPR and other rules applicable at the property.} 

^{4. Art. 243 of the Polish Code of Criminal Procedure of 6 June 1997 (consolidated text: Journal of Laws of 2022, item 1375).}

^{§ 1. Any person has the right to apprehend a person caught in the act of committing an offence or during a pursuit undertaken immediately after the offence has been committed, if there is a risk that the person may abscond or if their identity cannot be established.} 

^{The expression “caught in the act” used in § 1 means apprehending the offender while they are at any stage in the commission of an offence (but not a petty offence), i.e. at the stage of punishable preparation, attempt or completion. In practice, this will most often be an attempt, since apprehension will usually prevent completion of the prohibited act. For an apprehension to be made, it is sufficient to observe only the objective elements of the offence. K. Dudka [in:] M. Janicz, C. Kulesza, J. Matras, H. Paluszkiewicz, B. Skowron, K. Dudka, Kodeks postępowania karnego. Komentarz, ed. II, Warsaw 2020, Art. 243.}

^{§ 2. The apprehended person must be handed over to the police without delay.}

^{Explanation: The property is not in a position to verify its suspicion on the basis of facts or evidence; this is the role of the competent authority conducting the proceedings. Paragraph 2 describes situations in which there are reasonable grounds for suspicion. For a citizen's arrest, it is not necessary for the prohibited act to have been completed (i.e. to “catch” the adult in the act of committing the offence against the child); the stages of the act — preparation, attempt or completion — are sufficient grounds for apprehension. Apprehension at the attempt stage (i.e. when the person is taking direct steps towards completing the act) prevents its completion. Renting a room with a child already constitutes an attempt.}