AQUA RESORT Regulations

AQUA RESORT Regulations

Dear Sir or Madam, the Aqua Resort Management highly appreciates your cooperation in adhering to these regulations. They intend to ensure a peaceful and safe stay for our guests. This page contains the regulations applicable to service contracts concluded by Aqua Resort with the client, who, upon conclusion of the contract, becomes a guest of the resort. A service contract is deemed concluded upon receipt of payment. Before concluding a service contract, please read these regulations carefully. The services provided by Aqua Resort include: accommodation, catering, entertainment, internet, recreation and relaxation, and tourism.

§1

1. Aqua Resort in Międzyzdroje is a year-round resort and is open 24 hours a day, 7 days a week.

2. Rooms are rented on a per-night basis.

3. The overnight stay begins at 4:00 p.m. and ends at 11:00 a.m. the following day.

4. Guests must specify the length of their stay and settle the balance on the day of arrival. Payment in arrears is possible after pre-authorization of the credit card on the day of arrival.

5. If the guest did not specify the duration of their stay when renting a room, it is assumed that the room was rented for one night.

6. Hotel guests are required to register with an ID card or passport.

§2

1. Guests should notify the Reception Desk if they wish to extend their stay beyond the period indicated on the day of arrival by 7:00 PM on the day before their stay expires.

2. The property will accommodate requests to extend your stay subject to room availability.

3. Extending your overnight stay will incur a charge of half the standard nightly rate per additional night. Extending the hotel night beyond 8 hours will be considered as renting the room for an additional night, charged at the current room rate, unless the Property and the Guest agree on individual terms for the extension.

§3

1. Guests may not transfer the room to other people, even if the period for which they paid for the stay has not expired.

2. Unregistered Guests may stay in the room from 9:00 AM to 10:00 PM. After 10:00 PM, guests must register additional guests staying in the room. The Guest who rented the room is responsible for registering the additional guest. Registering an additional guest will incur the associated costs, in accordance with the applicable price list.

3. The resort may refuse to accept a guest who, during a previous stay, grossly violated the regulations, caused damage to the property of the resort or other guests, or caused personal injury to guests, resort employees or other persons staying at the resort, or otherwise disturbed the peaceful stay of guests or the functioning of the rooms at Aqua Resort.

§4

1. The resort provides services in accordance with its category and standard. Guests are asked to report any concerns regarding the quality of services to the reception desk as soon as possible, which will allow the property to immediately respond and remedy any deficiencies or errors.

2. The resort is obliged to provide:

a. Suitable conditions for the Guest’s full and unhindered relaxation;

b. Safe stay, including the security of maintaining the confidentiality of information about the Guest, unless authorized law enforcement authorities request the disclosure of data about persons staying at the Resort;

c. Professional and courteous service in all services provided at the Resort;

d. Cleaning the room and carrying out any necessary repairs to the equipment during the Guest’s absence;

e. Technically efficient service; in the event of faults that cannot be repaired, the Property will make every effort to change the room if possible or otherwise mitigate the inconvenience.

§5

1. At the Guest’s request, the Property provides the following services free of charge:

a. Providing information related to the stay and travel as well as additional attractions of the stay;

b. Luggage storage (The property may refuse to accept luggage for storage on dates other than the guest's stay and items that do not have the characteristics of personal luggage);

c. Safe storage of valuables at reception.

§6

1. The resort is liable for the loss or damage of items brought in by persons using its services to the extent specified in Articles 546 – 852 of the Civil Code, unless the parties have agreed otherwise (e.g. through the provisions of these regulations or the parking regulations);

2. The Guest should notify the Reception about any damage immediately after it is discovered;

3. Valuables should be placed in the safe or deposited at the reception desk. The property is not responsible for valuables not left in the safe or deposited at the reception desk.

§7

1. The resort is not responsible for damage or loss of a car or other vehicle belonging to the Guest if it is left in a place other than the parking lot.

2. The rules for using the parking lot at Aqua Resort are outlined in the Parking Regulations.

§8

1. Quiet hours are required in the resort from 10:00 PM to 7:00 AM the following day;

2. The behaviour of Guests and those using the resort’s services should not disrupt the peaceful stay of other Guests. The resort may not immediately refuse to continue providing services to anyone who violates this rule. Guests who violate this rule shall first be warned of the possible consequences of further behaviour in violation of the regulations.

§9

1. Each time a Guest leaves their room, they should check that the entrance door is securely locked. Apartments are accessed using magnetic cards programmed and issued at the reception desk during check-in. In the event of a lost card, the Guest is asked to immediately report it to the reception desk. The reception desk can issue a duplicate magnetic card and block the lost card.

2. The Guest is financially liable for any damage or destruction of the resorts’ equipment and technical devices resulting from his or her fault or the fault of the Guest’s visitors.

3. For fire safety reasons, it is prohibited to use heaters, electric irons and other similar devices that are not part of the permanent equipment of the Room in hotel rooms.

§10

Personal belongings left in the room by a departing Guest will be sent to the address provided by the Guest. Failure to do so will result in the Property storing these items for a period of three months.

§11

The property allows pets to stay in the Guest’s hotel room for an additional fee of PLN 90 gross/overnight stay/ each.

§12

1. Guests are required to use the room’s equipment properly and only for its intended purpose. In case of damage caused by improper use, the Guest is financially responsible for any damaged or destroyed items and must cover the costs of repair or replacement.

2. The costs of damage in the room will be assessed individually by external companies specializing in the specific type of damaged items.

§13

Guests, as well as any persons for whom they are responsible, agree not to smoke in the rooms. Smoking is strictly prohibited throughout the property. Failure to comply with this ban may result in a penalty of PLN 1,000 per offense.

§14

Children under 13 years of age must be under the constant care and supervision of adults throughout their stay at Aqua Resort. Their legal guardians are responsible for their behaviour, including any damage or injuries caused.